Home/Cancellation & Weather
This trade loses days to weather every month of the year. Publishing how we handle it prevents the review that starts “he never showed up.”
Ever.
Where a deposit applies, the amount and the timing are stated on your quote. Nothing is sprung on you.
Deposits are applied to the final invoice in full.
after we’ve walked the finished job together.
| When | What happens |
|---|---|
| More than 7 days before the start date | Full refund of any deposit. No charge. |
| 3 to 7 days before | Full refund of any deposit, unless materials or disposal capacity have been booked specifically for your job, in which case those costs are deducted. |
| Less than 3 days before | Deposit retained up to a maximum of $350, or actual costs incurred if lower. A day held for you is a day nobody else could book. |
| On the day, after we’ve arrived | $450 mobilisation charge, or actual costs if higher. |
| Part-way through | You pay for work completed to that point, assessed fairly and agreed with you. |
Full refund of any deposit, no questions. If it’s within our control we’ll also honour the start-date guarantee.
A tracked machine on soft ground leaves ruts. Ruts channel water, water deepens the ruts, and in two years you are still looking at a scar across your property. Waiting three days costs you three days. Working wet costs you the ground.
Worth understanding: the ground stays soft after the rain has passed. In the low country around Theodore, Irvington and Bayou La Batre that can be several days. We’d rather tell you that than turn up and damage your property to keep a date.
Need to move your date? Call as early as you can. More than seven days out is usually straightforward. Inside three days is harder, because a machine-day held for you is one nobody else could book, but call anyway and we’ll do what we can.
Call and you get John Williams, not an answering service and not a dispatcher. If it’s after hours or a Sunday, send the form and you’ll have a text back and a callback first thing.
